Emotional Intelligence

Emotional Intelligence (EI) is an important interpersonal skill of all project managers. EI helps you understand your emotions and those of others to help minimize conflict.

Emotional Intelligence (EI) is an important interpersonal skill of all project managers. EI helps you understand your emotions and those of others to help minimize conflict. The notion of EI evolved in the 1990s and is now recognized as a key set of personal and interpersonal skills. The personal side includes self-awareness, self-regulation, and motivation; whereas the interpersonal side comprises social skills and empathy.

  • Self-awareness measures how well you know your own emotions in a variety of situations.
  • Self-regulation defines how well you can control those emotions.
  • Motivation describes your intrinsic reasons for achievement.
  • Social skills address how well you build relationships and rapport with others.
  • Empathy is how well you read and understand the emotions of others.

Being able to read the emotions and feelings of others, as well as recognizing how your emotions and behaviors positively or negatively affect others, is crucial for effective management and team performance. The following sections describe the elements of the five EI skills.

Self-Awareness Elements

Each emotional intelligence skill is made up of, or influenced by, a number of components. Self-awareness elements include the following.

Self-Awareness ElementsDescription
Emotional awareness • Knowing which emotions you're feeling and the root cause, or causes, of those feelings.
• Being aware of the connections between your feelings, thoughts, and behavior.
• Recognizing how your emotions affect your performance.
• Being conscious of, and living by, your guiding values and goals.
Accurate self-assessment • Perceiving your strengths and weaknesses.
• Becoming aware of your blind spots.
• Knowing which scenarios trigger your emotional reactions.
Self-confidence • Expressing opinions that may not be popular.
• Willing to take risks for what you believe is right.
• Displaying poise, self-assurance, and charisma.
• Having a firm knowledge of your self-esteem and proficiencies.
• Being decisive, even when facing opposition and resistance.


Self-Regulation Elements

Being aware of your feelings and what causes them provides a foundation that enables you to manage and channel your emotions in constructive, positive ways—to practice behavior that will strengthen your relationship with your associates and your company. Here are self-regulation elements.

Self-Regulation Elements Description
Self-control • Remaining cool, calm, and even-tempered under pressure.
• Staying focused and quick-witted in a stressful environment.
• Effectively controlling your rash and destructive emotions.
Trustworthiness• Acknowledging your own errors, and challenging immoral conduct in others.
• Establishing confidence through your reputation for honesty and credibility.
• Standing by your principles, even if others don't share your beliefs.
• Behaving in a morally correct way, above suspicion.
Conscientiousness • Having a well-ordered, meticulous approach to work.
• Being accountable for fulfilling your goals.
• Satisfying obligations and delivering on promises.
Adaptability• Adjusting your strategies and responses to adapt to changing events.
• Interpreting events in a flexible way.
• Easily handling numerous demands and changing priorities.
Innovation• Producing fresh ideas.
• Considering innovative answers to problems.
• Embracing new approaches and possibilities in their logic.
• Looking for novel ideas from a wide range of sources.


Motivation Elements

Motivation is the third EI skill associated with your personal, internal abilities. It's about raising your ambition to attain peak performance.

Motivation ElementsDescription
Achievement drive• Setting tough goals and taking chances.
• Driving hard to get results and satisfy, or exceed, aspirations and ideals.
• Discovering how to upgrade your capabilities.
• Striving to minimize uncertainty and discovering ways to improve.
Commitment• Relying on your team's core principles to make decisions.
• Realizing a benefit in a comprehensive quest.
• Gladly sacrificing to fulfill a substantial company goal.
• Enthusiastically searching for opportunities to help achieve the team's mission.
Initiative• Working toward goals beyond what's essential or anticipated.
• Inspiring others through extraordinary, resourceful feats.
• Cutting through official rules and processes, when required, to finish the job.
• Being prepared to grab opportunities.
Optimism• Hoping to succeed instead of fearing failure.
• Seeing reversals as caused by controllable factors instead of a personal defect.
• Steadily working toward goals regardless of barriers and glitches.


Empathy Elements

Empathy is a critical emotional intelligence skill that profoundly affects your ability to relate to, and establish a rapport with, others.

Empathy ElementsDescription
Understanding others• Being of service to others based on their particular needs and emotions.
• Readily observing emotional cues and listening carefully.
• Displaying tact and appreciating, or sharing, others' points of view.
Service orientation• Happily providing proper help.
• Understanding a customer's point of view; serving as a faithful guide.
• Looking for strategies to increase consumers' contentment and loyalty.
• Recognizing consumers' needs and matching them to products or services.
Developing others• Recognizing and rewarding your associates' talents and achievements.
• Providing helpful criticism and determining people's development needs.
• Coaching and mentoring, when appropriate, and providing tasks that stretch and nurture a person's abilities.
Leveraging diversity• Appreciating various life philosophies, and being conscious of group contrasts.
• Viewing variety as favorable circumstances, establishing conditions where different types of groups can thrive.
• Showing consideration for and connecting with people from diverse groups.
• Objecting to discrimination and bigotry.
Political awareness• Understanding the political truths and realities of companies.
• Grasping the influences that determine opinions and behaviors of clients, consumers, or rivals.
• Recognizing critical social systems.
• Correctly interpreting crucial power connections.


Social Skills Elements

Social skills draw on the other four emotional intelligence skill sets to build strong relationships with people and effect change in the organization.

Social Skills Elements Description
Communication• Managing tough problems directly.
• Effectively exchanging information, and adjusting your message based on emotional cues you're perceiving.
• Cultivating clear communication and being open to both unfavorable and positive news.
• Achieving a mutual awareness by listening carefully and sharing information without reservation.
Building bonds• Building and maintaining friendly connections with colleagues.
• Establishing and maintaining large, casual networks.
• Keeping others informed.
• Searching for mutually rewarding relationships.
Collaboration and cooperation• Fostering an amiable, collaborative environment.
• Recognizing and cultivating options for cooperation.
• Balancing job duties and professional relationships.
• Working together and sharing strategies, knowledge, and assets.
Change catalyst• Challenging the current situation to appeal to the need for change.
• Advocating for change and recruiting others to strive for the transformation.
• Appreciating the importance of change and doing away with obstacles.
• Exhibiting the change anticipated of others.
Conflict management• Detecting possible clashes, moving disputes into the open, and helping to reduce them.
• Managing difficult individuals and stressful scenarios with finesse and sensitivity.
• Urging open discussion of issues.
• Engineering a resolution that is advantageous to both sides.
Influence• Appealing to listeners by polishing presentations.
• Winning people over skillfully.
• Coordinating impressive events to convincingly sell an idea.
• Building solidarity and approval through intricate strategies.
Leadership• Expressing and stimulating interest for a collective vision and goal.
• Modeling effective leadership.
• Taking on a leadership role based on necessity, regardless of official title.
• Directing others' performance while maintaining their accountability.
Team capabilities• Building team character, camaraderie, and dedication.
• Attracting group members into committed and passionate involvement.
• Displaying team characteristics such as civility, supportiveness, and collaboration.
• Safeguarding the team and its good name.


Tham khảo: PMI® Authorized PMP® Exam Prep

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